Business Details
14 Years
experience
Trusted Pet Sitting & Dog Walking Services in San Jose
Founded in 2012, While You Were Out is a professional pet care service based in San Jose, California, led by owner Kerry 'Alex' Vierra. With over 15 years of experience in the veterinary care industry, including roles as a surgical nurse and neurology nurse at top Bay Area specialty facilities, we specialize in tailored pet services that prioritize both animal well-being and owner peace of mind. Our certified team offers dog walking, pet visits, vacation care, post-operative medical support, trail walks, and veterinary transportation, serving all breeds with expertise in administering medications and managing special medical needs. Licensed, bonded, and certified through Pet Sitters International, we combine professional veterinary knowledge with genuine compassion to deliver reliable, personalized care.Our services extend beyond basic pet sitting to include light home maintenance during absences, emergency responsiveness, and customized care plans developed through free in-home consultations. Clients consistently praise our communication, trustworthiness, and ability to handle pets with medical complexities, evidenced by numerous testimonials highlighting our decade-plus track record of exceptional service. Located in Willow Glen, we serve San Jose and surrounding areas, maintaining strict safety protocols and transparency through text updates, photo documentation, and detailed post-visit reports. Our commitment to continuous professional development ensures we remain at the forefront of pet care best practices while maintaining the personalized attention that distinguishes our service.
Services
Dog Walking
Pet Visits
Vacation Care
Post-Operative Care
Trail Walks
Veterinary Transportation
Medication Administration
Home Maintenance
Nail Trims
Emergency Services
Details
- Year established: 2012
Highlights and features
- Owner has 15+ years veterinary care experience including neurology nursing
- Certified Professional Pet Sitter through Pet Sitters International
- No additional fee for administering complex medications
- Specialized post-operative care with veterinary collaboration
- Proven track record with special needs pets and medical emergencies
Associations and certifications
- Pet Sitters International
What people say
Genuine care for animals
Exceptional communication
Special needs expertise
Trustworthy and professional
Above and beyond service
Services
Dog Walking
Custom-paced dog walking services accommodate multiple dogs with proper harnesses. This service maintains pet health through regular exercise, prevents behavioral issues from confinement, and supports weight management. Ideal for pets without yard access or owners with demanding schedules.
Post-Operative Care
Specialized post-surgery care follows veterinary guidelines with precise medication administration and medical equipment management. Services include incision monitoring, physical therapy exercises, and temperature regulation. Designed for pets requiring professional medical attention during recovery periods.
Vacation Visits
Twice-daily visits ensure pet comfort and safety during owner absences. Includes feeding, waste removal, light home maintenance, and medication administration. Available for all pet types with customized duration options to match individual animal needs.
Veterinary Visits
Professional pet transportation to and from veterinary appointments with experienced handling. Includes pre-visit preparation, in-office support, and detailed post-visit reporting. Particularly valuable for pets requiring specialized medical transportation or post-operative conveyance.
Trail Walks
Guided pack walks along Los Gatos Creek Trail promote socialization and physical exercise. Group activities match similar-sized pets with compatible temperaments. Includes safe transportation to and from trail locations for enhanced pet enrichment opportunities.
People
Kerry Vierra
Owner and Certified Pet Sitter
Veterinary care professional with 15+ years experience in specialty facilities. Certified through Pet Sitters International with expertise in post-operative pet care. Combines medical knowledge with compassionate service delivery for special needs pets.
Questions
What pet types do you care for?
We handle all breeds of dogs, cats, pocket pets, reptiles, and fish with customized care plans for each animal's specific needs.
Do you handle medication administration?
Yes, we administer all types of medications including subcutaneous fluids and complex treatment regimens at no additional charge.
How do you communicate during visits?
Clients receive regular text updates with photos and videos documenting their pets' activities and condition during each visit.
Are services available for special needs pets?
Our veterinary background enables specialized care for pets with medical conditions, mobility issues, or post-surgical requirements through tailored service plans.
What areas do you service?
We primarily serve San Jose including Willow Glen and Los Gatos Creek Trail areas with customized service availability.
How are emergency situations handled?
Our trained staff immediately contacts owners and veterinarians while implementing emergency protocols for pets requiring urgent medical attention.
