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Trusted Pet Boarding Services in Kurtistown, HI
At Hilo Holiday Pet Hotel, we provide comprehensive pet boarding care designed to make your pet's stay as comfortable as home. Our facility offers 24/7 on-site staff presence, ensuring personalized attention through pampered care, bedtime treats, and special needs accommodations. With spacious open-air kennels and large outdoor play areas, we cater to both dogs and cats, maintaining clean, sanitized environments with daily cleaning protocols.Our team administers individualized care plans while accommodating specific dietary requirements and medication needs. We prioritize transparent communication through pet updates and offer flexible drop-off/pickup arrangements. Our vaccination documentation verification process ensures all guests maintain optimal health standards during their stay.
Services
Dog Lodging
Cat Lodging
Bathing
Transportation
Special Needs Care
Highlights and features
- 24/7 on-premises staff for continuous pet monitoring
- Spacious outdoor play areas for exercise and stimulation
- Individualized care plans for special needs pets
- Strict sanitation protocols with daily kennel cleaning
- Flexible scheduling with special long-term stay discounts
Services
Dog Kennels
Our premium dog kennels provide spacious, open-air accommodations with individualized care plans. Each guest receives bedtime treats, daily exercise in large play yards, and continuous monitoring by trained staff. We maintain strict sanitation standards with daily cleaning and fresh water provisions.
Cat Lodging
Spacious cat condos feature stress-free environments with cozy bedding and sanitized food/water bowls. Our staff provides individual attention while maintaining vaccination requirements and monitoring health changes. Special accommodations include medication administration and dietary restrictions management.
Pet Bathing
Professional bathing services include nail trimming and coat care for all dog sizes. Boarding guests receive mandatory baths every 14 days, while non-boarders enjoy introductory pricing based on weight categories. Our staff ensures proper hygiene maintenance during each session.
Transportation
Door-to-door shuttle service covers North Road area with mileage-based pricing beyond designated zones. Our staff handles safe pet transport to and from our facility, ensuring stress-free arrivals and departures for boarding guests.
Special Needs Care
We accommodate pets with specific health requirements through medication administration and dietary management. Our staff monitors intestinal parasites and tracks health changes while maintaining strict documentation of vaccination records and veterinary instructions.
People
Eddie Toilolo
Owner
Eddie oversees daily operations at Hilo Holiday Pet Hotel, ensuring all pets receive exceptional care. With extensive experience in animal hospitality, he maintains facility standards and supervises staff training programs.
Stephanie
Manager
Stephanie manages guest services and staff coordination at the pet hotel. She ensures smooth operations while maintaining communication with pet owners about their animals' well-being during extended stays.
Jennifer
Pet Caretaker
Jennifer provides hands-on care for boarding pets, administering medications and monitoring health changes. She follows individualized care plans while maintaining clean accommodations and updating owners about their pets' activities.
Questions
What vaccination records are required for boarding?
All pets must provide up-to-date vaccination records including rabies, distemper, and bordetella. Proof must be presented at drop-off through veterinary documentation or travel health certificates.
Can I visit the facility before boarding?
We encourage pre-visit tours to familiarize pets and owners with our environment. Contact us to schedule a convenient time for facility inspection before making reservations.
What happens if my pet needs medication?
Our staff administers prescribed medications following specific instructions. Please provide detailed dosage information and packaging when dropping off your pet for boarding services.
What is your cancellation policy?
We charge $50 cancellation fees and $30 date change fees. No cancellations allowed between November 15 and January 15. Changes require 7-day advance notice for fee-free adjustments.
Do you accommodate long-term stays?
Yes, we offer special discounts for stays exceeding 30 days. Priority booking ensures availability for extended stays while maintaining our standard care protocols throughout the boarding period.