Business Details
21 Years
experience
Emergency
services
Your Trusted Partner for Pet Care Solutions
Helen's Dog Grooming & Supplies was founded by Helen, a lifelong animal lover with extensive experience in pet care. Born in Swansea and based in West London, Helen grew up surrounded by pets, developing a deep understanding of animal needs. The business provides personalized pet care solutions including dog walking, boarding, day care, and small animal care across West London, Middlesex, and Surrey. Every service follows client-specific instructions while maintaining strict safety and hygiene standards.Helen's commitment to quality care is evidenced by her DBS check, pet first aid certification, and comprehensive insurance coverage. Clients receive regular updates via text, email, or WhatsApp to ensure transparency. The business prioritizes environmental responsibility through biodegradable products. With over 15 years of experience (since 2005), Helen combines professional expertise with genuine compassion to ensure pets receive optimal care in their owners' absence.
Services
Dog Walking
Dog Boarding
Dog Day Care
Puppy Care
Cat Feeding
Small Animal Care
House Sitting
Details
- Year established: 2005
Highlights and features
- We are DBS checked with pet first aid certification
- We provide daily updates via text/email/WhatsApp
- We use biodegradable products for environmental safety
- We follow strict vaccination and hygiene requirements
- We offer customized care plans for each pet
Associations and certifications
- Public Liability Insurance
- Care Custody and Control Extension
What people say
Reliable and good with dogs
Excellent advice and communication
Pets return happy and well-cared
Flexible and understanding service
Secure and trustworthy house sitting
Services
Dog Boarding
Our dog boarding service provides a home-to-home environment with daily walks in secure parks near my West London residence. Dogs receive individual attention, maintain regular feeding schedules, and benefit from reduced separation anxiety. The service includes vaccination verification, security checks, and personalized care plans for special needs pets.
Dog Day Care
This service offers full-day supervision with structured activities including Thames path walks, socialization with other dogs, and rest periods at our West London facility. We provide transportation between 9-10 AM and 4-5 PM, organic treats, and maintain vaccination records. Ideal for working owners seeking alternatives to traditional kennels.
Puppy Care
Specialized care for puppies aged six weeks and older featuring hourly visits, training reinforcement, and accident cleanup. Services include feeding schedules, playtime sessions, and gradual separation training. We maintain strict hygiene protocols and work closely with owners to establish consistent routines during critical development stages.
Cat Feeding
Professional cat sitting services maintaining pets' home environment with twice-daily visits available. Includes feeding, litter box cleaning, medication administration, and home security checks. We provide photo updates and special care for multi-cat households while respecting feline territorial needs.
Small Animal Care
Customized care for rabbits, hamsters, guinea pigs, and other small animals with daily visits for feeding, cage cleaning, and health monitoring. We follow specific care instructions for exotic pets while maintaining hygiene standards. Services include plant watering and home security checks during owner absences.
People
Helen
Founder & Lead Caregiver
Helen has operated Helen's Pet Care Service since 2005, bringing 15+ years of professional experience. A DBS-checked caregiver with pet first aid certification, she combines childhood animal experience with formal training. Her services cover West London and surrounding areas.
Questions
What pet care services do you offer?
We provide dog walking, boarding, and day care; cat feeding; small animal care; and house sitting services across West London, Middlesex, and Surrey.
Are you insured and certified?
Yes, we maintain comprehensive pet business insurance, hold a pet first aid certificate, and are DBS checked for client safety and peace of mind.
What are your service hours?
We offer flexible scheduling with emergency availability. Regular services operate during standard daytime hours with specific time windows for dog day care transportation.
How do you handle pet updates?
We provide regular updates through text messages, WhatsApp, and email, including photos of pets during their care periods to ensure owner confidence.
What are your vaccination requirements?
Dogs must have current Distemper, Hepatitis, Leptospirosis, Parvovirus, and Kennel Cough vaccinations before boarding or day care services.
Do you care for exotic pets?
Yes, we care for rabbits, hamsters, guinea pigs, birds, fish, and other small animals with customized care plans based on owner instructions.
