Business Details
21 Years
experience
Emergency
services
Your Trusted Pet & House Sitting Experts in Scottsdale, Phoenix & Paradise Valley
At TLC While You're Away, we approach pet and house sitting as a vital service rooted in compassion and reliability. With over two decades of experience serving Scottsdale, Paradise Valley, and Phoenix, our owner-operated business prioritizes personalized care tailored to each client's unique needs. Our team of four dedicated professionals ensures pets receive consistent attention and homes remain secure through structured visits, detailed reporting, and 24/7 emergency backup.We distinguish ourselves through in-person consultations, customized care plans, and a commitment to maintaining clients' daily routines. Our expertise spans multi-pet households, special medical needs, and comprehensive home monitoring, supported by standardized operating procedures that guarantee service continuity. This structured yet flexible approach has earned us long-term client relationships and industry recognition for dependable service execution.
Services
Pet Sitting
Dog Walking
House Sitting
Sleepover Care
Home Monitoring
Details
- Year established: 2005
Highlights and features
- Owner-operated business with 20 years of local service experience
- Mandatory in-person consultations for customized care planning
- 24/7 emergency backup system ensures service continuity
- Detailed visit reports with pet behavior documentation
- Customizable visit durations from 30 minutes to overnight stays
What people say
100% trustworthy
Exceptional care
Detailed visit reports
Reliable service
Professional staff
Services
Pet Sitting
Our pet sitting service provides personalized care for cats, dogs, and exotic pets in their home environment. Trained professionals follow customized care plans including feeding schedules, medication administration, and playtime routines. Each visit includes detailed documentation of pet behavior and home conditions to ensure client peace of mind during absences.
Dog Walking
Customized dog walking services accommodate individual needs from basic potty breaks to intensive exercise routines. Our trained walkers handle multiple dogs per visit while maintaining safety protocols and behavioral management. Services include route customization, waste cleanup, and post-walk reporting to track pet activity and health indicators.
House Sitting
Comprehensive house sitting protects properties through regular interior checks and maintenance oversight. Our team manages security systems, monitors utilities, and coordinates third-party service providers while creating occupancy illusions to deter potential intruders. Daily tasks include mail collection, plant watering, and appliance checks to maintain home functionality.
Sleepover Care
Extended overnight pet care provides continuous supervision for pets requiring special attention. Our caregivers remain on-site for 11-hour shifts to manage complex care routines, administer medications, and respond to emergency situations. This service includes enhanced home security checks and detailed morning reports for client updates.
Home Maintenance
Integrated home maintenance services ensure property integrity during owner absences. Our team performs scheduled appliance checks, pool maintenance coordination, and environmental monitoring to prevent system failures. Additional services include light gardening, interior lighting control, and security system management to maintain optimal home conditions.
People
Margie Ciolli
Owner
With 20 years of experience in pet care services, Margie Ciolli established TLC While You're Away to provide reliable household solutions. She personally oversees client consultations and maintains quality control across all service operations. Her leadership emphasizes personalized service delivery and staff training to ensure consistent care standards.
Questions
What service areas do you cover?
We serve Scottsdale, Paradise Valley, Phoenix, Arcadia, and Biltmore areas with customized service plans for each location.
How do you handle emergency situations?
Our 24/7 backup system ensures immediate coverage for emergencies, with detailed contingency plans established during initial consultations.
Can I customize visit schedules?
Yes, we offer flexible scheduling with visit durations from 30 minutes to overnight stays, adjustable based on pet needs.
What experience do your staff have?
Our team includes certified pet care professionals with 5-20 years of experience in animal handling and home maintenance services.
How do you ensure service consistency?
Standardized operating procedures, detailed visit documentation, and regular staff training maintain consistent service quality across all visits.
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