Business Details
23 Years
experience
Emergency
services
Trusted Pet Care Services in Roanoke, VA
Pet Pals has been Roanoke's most trusted pet care provider since 2003, combining 22 years of hands-on experience with modern tools to serve today's pet parents. Our dedicated team of professionals treats every pet like family, offering personalized care that prioritizes comfort, safety, and happiness. We specialize in dog walking, pet sitting, and cat sitting services tailored to meet individual needs, from quick drop-ins to extended adventures. Our mission is to ensure pets thrive in their own homes while owners travel with peace of mind.Backed by a proven process, we guarantee timely communication, daily updates with photos, and a team of certified pet care professionals who undergo rigorous training. With service hours from 7 AM to 10 PM daily, we accommodate busy schedules while maintaining the highest standards of care. Our commitment extends beyond individual petswe donate a meal to animals in need for every service booked, reflecting our deep connection to the Roanoke community.
Services
Dog Walking
Pet Sitting
Cat Sitting
Dog Adventures
Farm Pet Care
Details
- Year established: 2003
Highlights and features
- We've provided trusted pet care in Roanoke since 2003.
- Our team undergoes rigorous training and background checks.
- We offer 24/7 service with real-time updates and photos.
- Each visit includes fresh water, snacks, and personalized attention.
- We donate a meal to animals in need for every service booked.
What people say
Fantastic team
Reliable and trustworthy
Daily photo updates
Professional pet care
Highly recommend
Services
Dog Walking
Our professional dog walking service provides tailored exercise routines for pets in Roanoke. Each walk includes personalized attention, fresh water, and treats while accommodating specific needs like puppy breaks or senior pet care. Owners receive real-time updates and photos through our client portal.
Pet Sitting
We offer comprehensive pet sitting services that maintain pets' routines in their familiar environments. Services range from daily drop-ins to live-in care, including feeding, medication administration, and playtime. Our caregivers provide detailed reports and visual updates for owner reassurance.
Dog Adventures
Tail-wagging adventure outings include hikes, dog park visits, and pet store trips tailored to energetic dogs. Our 90-minute excursions feature transportation, water provisions, and a pup cup treat. Additional pets receive discounted rates for shared adventures.
Cat Sitting
Specialized cat care services include feeding, litter box maintenance, and interactive play sessions. Our caregivers understand feline needs and provide quiet, stress-free environments. Owners receive regular updates with photos of their cats' daily activities.
Farm Pet Care
We provide care for farm animals and small pets with customized visitation schedules. Services include feeding, habitat maintenance, and health monitoring for animals like rabbits, birds, and livestock. Our team handles special requirements for exotic and farmyard animals.
People
Jessica
Owner
Founder of Pet Pals since 2003, Jessica relocated to Roanoke after careers in office management. She built the business from a one-woman operation to a trusted local service with a dedicated team while balancing family life.
Connie L.
Daily Manager/Pet Care Professional
With seven years at Pet Pals and 30+ years in insurance, Connie brings organizational expertise to pet care. She prioritizes family values and has extensive experience handling dogs and maintaining client relationships.
Kelly P.
Daily Manager/Pet Care Professional
Celebrating eight years with Pet Pals, Kelly combines pet care expertise with parenting experience. She manages daily operations while maintaining a passion for animal welfare and client satisfaction.
Rachel A.
Pet Care Professional/Kitty Charmer
Since joining in 2023, Rachel applies her animal science degree to cat care. She specializes in feline behavior while continuing academic pursuits in veterinary-related fields.
Caitlin S.
Dog Walker/Pet Care Professional
A 2024 addition to the team, Caitlin balances marine biology studies with pet care. She brings youthful energy and climbing-inspired agility to dog walking services.
Questions
How do I schedule pet care services?
Schedule through our Time to Pet app after a meet-and-greet. Create a profile, select services, and book visits 24/7 with real-time availability updates.
What areas do you service?
We serve Roanoke, Salem, Daleville, and surrounding neighborhoods including Downtown Roanoke, Grandin Court, and Cave Spring areas.
Can I get same-day service?
Contact us by 3 PM for same-day availability. While not guaranteed, we often accommodate last-minute requests through our flexible scheduling system.
How do you handle medication administration?
Our trained caregivers administer medications following detailed owner instructions. We document each dose and maintain strict protocols for medication storage and handling.
What happens during a meet-and-greet?
The meet-and-greet introduces you to our team, reviews your pet's needs, and demonstrates our client portal. It's required before first bookings to ensure proper service matching.
Do you care for exotic pets?
Yes, we care for small exotic pets and farm animals. Our team has experience with special requirements for birds, reptiles, and small mammals beyond standard dog/cat care.
